Previously, I spoke about how supporting deliverables, such as organizational change management (OCM), training, and hands-on activities are pivotal for successful project implementation. I also touched on how if they aren’t delivered correctly in a timely manner, they hold little value for the intended audience. It’s like preparing a three-course meal for guests at home but neglecting to serve the meal when they’re actually hungry—not cool!
With that analogy in mind, the stakeholders and specifically project coordinators should ensure that all supporting tasks to project implementation should be complimented with supporting logistics and infrastructure, as required. The logistics and infrastructure are important not just for the actual data migration and product implementation but also for delivering and executing the supporting activities.
The Project Management function should ensure that the OCM and Training development teams are onboarded and oriented to the customers at the beginning of the project so they can build a rapport with customers while anticipating their expectations.
Moreover, the teams should be provided with the necessary hardware and software required to build their deliverables. In case of a secure environment, team members should also be provided with appropriate access to resources so that they’re able to perform their tasks smoothly. You can’t expect the OCM team members to set up meetings with stakeholders without providing them access to the email system, for instance. Nor can you expect an Instructional Designer to explore and analyze an application without providing access to the application environment. So, it’s crucial that the resources working on the project have relevant logistics accessible to them.
Once the training content is ready, the Project Manager needs to schedule classroom sessions for Instructor Led Training (ILT). This includes booking of classrooms and blocking dates for learners that will attend the training. The Manager should also ensure that the training environment required for hands-on practice is prepared and tested well in advance. The trainers who will be conducting the training sessions need to be well-prepared and should be provided with the training content well in advance to make them familiar and comfortable with the content and the training environment.
For Web-Based Training (WBT), the Project Manager needs to receive the WBT packages (which will most likely be SCORM packages) uploaded to the organization’s Learning Management System (LMS). However, before even the final WBT iscreated, the project scope should include creation of sample WBT early in the project’s timeline. The Manager can then arrange for uploading the sample on the LMS just to ensure that there are no compatibility issues between the WBT package and the LMS. The Manager should also ensure that there is enough space on the LMS to accommodate the anticipated size of the final packages. By ensuring this, he or she can avoid any last-minute surprises that may arise later when the actual upload dates arrive.
If such logistics and infrastructural requirements, as mentioned above, are taken care of by the project team, the OCM and training sessions are bound to be a success. Not only will the OCM and training teams have a structured path to follow, the audience, including the end users will benefit the most and will be better prepared for Day 1!